At REJEY COLLECTIONS, we strive to ensure you’re satisfied with every purchase. If you’re not completely happy, we’re here to help.
Returns & Exchanges
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must:
✅ Be unused and in the same condition as received
✅ Be in its original packaging
✅ Include a receipt or proof of purchase
Non-Returnable Items:
🚫 Customized or personalized items
🚫 Gift cards
🚫 Digital/downloadable products
🚫 Intimate, sanitary, or personal care items
🚫 Hazardous materials, flammable liquids, or gases
Partial Refunds May Be Granted If:
- The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
- The return is initiated after 30 days but within a reasonable timeframe (subject to approval).
Refund Process
Once we receive and inspect your return, we’ll notify you via email regarding the approval or rejection of your refund.
✅ Approved refunds will be processed, and a credit will be applied to your original payment method within a few business days.
❌ Sale items are non-refundable and cannot be returned.
Late or Missing Refunds?
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card provider—sometimes it takes time for the refund to be officially posted.
- Contact your bank; processing times may vary.
Still need help? Email us at {rejeyco@gmail.com}.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at{rejeyco@gmail.com} before shipping your item to {physical address}.
Gift Returns
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is processed.
- If the item was not marked as a gift, or was sent to the gift giver first, a refund will be issued to the original purchaser.
Shipping Returns
To return an item, mail it to: {physical address}.
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable—if a refund is issued, the return shipping cost will be deducted.
- For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Need Assistance?
📧 Contact us at {rejeyco@gmail.com} with any questions about refunds or returns.